Privacy Policy – The Calm Queen

Last updated: August 2026

The Calm Queen respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information I may collect, why I collect it, how it is used and stored, and your rights regarding your personal data.

Who I am

The Calm Queen is operated by Tracey Harris and provides Pilates and movement sessions, sound and relaxation experiences, holistic wellbeing therapies, workshops, events and related wellbeing services in the UK.

For the purposes of UK data protection law, The Calm Queen is responsible for the personal information collected in connection with these services.

Information I may collect

Depending on how you interact with The Calm Queen, I may collect information including:

• Your name and contact details, such as your email address and telephone number.

• Information you provide when making an enquiry or booking a service.

• Information provided on consultation forms, health questionnaires, PAR-Q forms or other forms required to ensure that a session is appropriate for you.

• Relevant information you voluntarily provide during consultations or sessions.

• Booking, attendance and payment information.

• Correspondence between you and The Calm Queen.

• Information you choose to provide when registering for an event, workshop or mailing list.

Some services may require you to provide information relating to your health or wellbeing. This may constitute special category personal data under UK data protection law. Where such information is required, it will only be collected and used where there is an appropriate lawful basis for doing so and where it is relevant to providing the service safely and appropriately.

How your information is used

Your personal information may be used to:

• Respond to enquiries.

• Arrange and manage bookings and appointments.

• Provide the service you have requested.

• Assess whether a particular session or service is appropriate for you.

• Communicate with you regarding your booking, appointment or event.

• Maintain appropriate client and business records.

• Process payments and maintain financial records.

• Meet legal, insurance, safeguarding or professional obligations where applicable.

• Send marketing or wellbeing updates where you have specifically chosen to receive them.

I will not sell your personal information.

Lawful basis for processing

Depending on the circumstances, personal information may be processed because it is necessary to provide a service you have requested, to meet a legal obligation, because there is a legitimate business reason to do so, or because you have given your consent.

Where consent is relied upon, you may withdraw that consent at any time.

Sharing your information

Your information will only be shared where reasonably necessary to operate The Calm Queen, provide the services you have requested or comply with legal obligations.

This may include trusted service providers used for website hosting, bookings, payments, email, forms or business administration.

Personal information may also be disclosed where required by law or where there is a serious concern regarding someone's safety.

I do not sell or rent client information to third parties.

How your information is stored

Reasonable steps are taken to keep personal information secure and to protect it against loss, misuse, unauthorised access or disclosure.

Information may be stored electronically or, where necessary, securely in paper form.

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, insurance, financial or professional record-keeping requirements.

Website and cookies

The Calm Queen website may use cookies and similar technologies to help the website function, understand how it is used and improve the visitor experience.

Third-party services used by the website may also place cookies. Where required, you will be given the opportunity to manage your cookie preferences.

The website may contain links to third-party websites or services. The Calm Queen is not responsible for the privacy practices of those external websites.

Marketing

You will only receive marketing communications where you have chosen to receive them or where permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting The Calm Queen.

Service-related communications, such as information about an existing booking, are not marketing communications.

Your rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

• Request access to the personal information held about you.

• Ask for inaccurate information to be corrected.

• Request deletion of your information in certain circumstances.

• Request restriction of processing in certain circumstances.

• Object to certain uses of your information.

• Withdraw consent where processing is based on consent.

• Request transfer of your information where applicable.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

Changes to this Privacy Policy

This Privacy Policy may be updated occasionally to reflect changes to The Calm Queen's services, business practices or legal requirements. The most recent version will be made available through this website.

Contact

If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have concerns about how your information is being used, please contact The Calm Queen using the contact details provided on this website.