REFUND & CANCELLATION POLICY

Last updated: August 2026

I understand that sometimes plans change. To keep things simple and fair, the same general cancellation policy applies across The Calm Queen services, classes and events unless otherwise stated at the time of booking.

Cancellations with 72 hours or more notice

If you need to cancel or rearrange your booking, please give at least 72 hours' notice.

Where at least 72 hours' notice is provided, you may normally choose to:

• receive a refund; or
• transfer your booking to another suitable date, subject to availability.

Cancellations with less than 72 hours' notice

Bookings cancelled with less than 72 hours' notice are normally non-refundable and non-transferable.

This is because your appointment or place has been reserved for you and there may not be sufficient time to offer it to somebody else.

If I am able to fill your place from a waiting list, I may offer you a transfer to another suitable date at my discretion.

I understand that genuine emergencies and unexpected circumstances happen, and these will always be considered individually and with compassion.

Non-attendance

If you do not attend your booking and have not contacted me beforehand, the booking will be treated as a late cancellation and will not normally be refunded or transferred.

Pilates blocks

For Pilates sessions purchased as part of a block, a session cancelled with less than 72 hours' notice or missed without notice will normally count as one of the sessions within your block.

Where at least 72 hours' notice is given, I will make reasonable efforts to offer an alternative session, subject to availability.

Sound baths, workshops, events and retreats

The same 72-hour cancellation policy normally applies.

Occasionally, an event may involve significant advance costs such as venue hire, accommodation or another facilitator. If different cancellation terms apply to a particular event or retreat, these will be clearly stated before you book.

If The Calm Queen cancels

If I need to cancel a session, class or event and a suitable alternative cannot be arranged, you will be offered either a transfer or a refund of the amount you paid for the affected booking.

How to request a cancellation or refund

Please contact The Calm Queen as soon as possible using the contact details provided on this website.

Refunds will normally be returned using the original payment method where possible.